Privacy Policy

1. Introduction

Naksh.ai ("we," "our," or "us") is committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you interact with our website, applications, software, and services (collectively referred to as "Services"). We take your privacy seriously and comply with applicable data protection laws and regulations.

2. Information We Collect

We may collect various categories of personal data depending on your interactions with us. This may include:

• Main Data: Information such as your name, email address, user ID, and authentication data.
• Billing Data: Information related to payments and billing, including payment method details and billing preferences.
• Transaction Data: Data related to transactions and account activities, including API keys, transaction details, and account status.
• Communication Data: Information from your interactions with us, including messages, conversation details, and contact information.
• Marketing Data: Data related to your marketing preferences and interactions, including engagement data and survey responses.
• Technical Data: Information about your device, browser, and usage, including IP address, device type, and log data.
• Usage Data: Data about your actions within our Services, including user roles and actions taken.
• Cookie Data: Information collected through cookies for optimizing our website and services. (Refer to our Cookies Notice for more details)

3. How We Use Your Personal Data

We process your personal data for various purposes, including:

• Handling pre-contractual negotiations and communications.
• Performing contractual obligations and managing the client relationship.
• Offering access to pre-release or beta features (with consent).
• Responding to inquiries and requests.
• Sending updates and news about our Services.
• Utilizing AI technologies to enhance user experience.
• Administering consents and marketing campaigns.
• Measuring the effectiveness of marketing tools.
• Providing basic functions of our website and software.
• Diagnosing and repairing issues.
• Analyzing usage patterns and improving our services.

4. Disclosure of Your Personal Data

We may disclose your personal data to third parties, including public sector authorities, professional advisors, service providers, and more, for purposes such as legal compliance, service delivery, and business operations. We use appropriate safeguards to protect your data when transferring it to countries outside the European Economic Area (EEA).

5. Security of Your Personal Data

We employ reasonable technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, and processing. However, no security measure is 100% effective, and we cannot guarantee absolute security. We recommend enabling two-factor authentication and maintaining the confidentiality of your account information.

6. Data Retention

We retain your personal data for the duration necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods may vary based on the type of data and legal obligations.

7. Automated Decision Making

We use AI technologies, including the Generative Pre-training Transformer technology ("GPT"), for improving user experience and customer service. This does not result in legal consequences for you.

8. Your Rights as a Data Subject

You have rights concerning your personal data, including the right to access, rectify, object, restrict processing, erase, and port your data. You can also withdraw consent where applicable. To exercise these rights or make a complaint, please contact us.

9. Other Jurisdictions

You may have additional rights under other data protection laws. Please contact us for more information.

10. Links to Other Websites, Apps, or Services

Our Services may link to external sites, apps, or services not under our control. This Privacy Policy applies solely to data we collect and does not cover third-party data processing. Please review the privacy notices of such third parties.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our data processing practices. Check back periodically for updates, and we'll notify you of material changes.